Have you ever experienced a derailed feedback attempt, where you felt personally attacked and had to shield yourself in “armor” to fight back tears (or, did you just do that too)? Done well, feedback is expressed as a function of respect and is not supposed to cause shame, but instead raise an opportunity to engage in productive, balanced conversation and … Read More
The Beauty of Real Conversation: Have We Lost It?
I couldn’t help but feel somewhat agitated, or maybe it was actually a bit sad, as I sat observing those around me while having a pedicure a few weeks ago. I witnessed: One woman arrive talking on her phone, followed by her choosing a polish colour using hand gestures and continuing to speak on her phone throughout her service, and … Read More